Category: DC2 Dashboard Articles

On April 14, 2023, USA Softball, the National Governing Body of Softball in the United States announced that the Suncoast Backlash FP (-10) fastpitch softball bat model SBFPB-10 is no longer authorized for use in USA Softball Championship Play.

USSSA adheres to the USA Softball Bat Performance Standard for fastpitch bats used during USSSA fastpitch sanctioned play.  Effective immediately, the Suncoast Backlash (-10) bat model SBFPB-10 will no longer be authorized for use in USSSA sanctioned play due to failure to comply with required standards.

Note that this action only affects the Suncoast SBFPB (-10) fastpitch model configured in length/width ratios of 30/20, 31/21, 32/22, 33/23 and 34/24.

Directors,

Unforeseen circumstances within USSSA.com, DC and DC2 technology have led to significant downtime and frustrating outages for many of you recently. We know how critical of a role this technology plays in your day-to-day operations, and we can’t express how truly sorry we are for the inconveniences this has caused.

We have made the decision to revert to the old usssa.com for the time being (effective Monday, April 10th) as we continue further research and development. At this time, it appears that the issues we have been facing with DC and DC2 are directly correlated to dependencies within the new usssa.com.

Additionally, with your help, we have been gathering feedback from ALL audiences since the new website was launched and we feel this decision will also allow us to ensure we are providing our valued customers, with all the tools, features and proper user experiences they have told us they preferred about the old usssa.com.

The National office will continue to work diligently behind the scenes to incorporate the necessary precautionary measures needed to ensure this does not happen again.

USSSA bat models listed below are temporarily suspended from USSSA and GSL sanctioned Tournament and League Play until further notice:
 

Juno Athletics

The  following bat models listed below that have UTH-43 markings on handle will signify temporarily suspended models:

JA20MR1PT 

JA21MR1 

JA21MK18 

JA21FW1 

JA21FV1 

JA21MR1WS 

JA22MRI 

JA22BO12 

JA22FW2 

JA22SOS1 

JA22KB1 

JA22RH1 

JA22TKB 

JA22FW3

JA23MRI 

JA23FW4 

JA23GC1 

JA23SCX2 

JA23RH2 

 

Suncoast
 

SR12MUCETE 

SRM12AASE 

SR12MUCE 

SRMAASE 

SRMAASB 

SRMUSE 

SR12MUSE 

SRMUSB 

SR12MUSB 

 

Warstic 

24003  

Louisville Slugger

SPU028 

*Credit card processing has been reinstated.

As you are aware, we still have data that is currently unavailable from Friday, March 17th – Thursday, March 23rd. Below are next steps for how you can handle this gap in event entry data in order to get to them as quickly as possible:
 

1.) Reconcile your tournament entries between 3/17 and 3/23. 

2.) If a team ENTERED an event during that time frame, please put them back into that event within DC. 

3.) If a team ENTERED & PAID for an event during that time frame, please put them back into that event and mark them as PAID in the system using the adjustment tool. 

4.) If a team was CREATED during this window and then ENTERED or PAID, they will not currently be in the system. Enter them as a “TBD” team and make note of these use cases if it is for an event this weekend you need to produce a schedule for.
 

The highest priority for the Tech Team right now is to get the teams created during the 3/17-3/23 window BACK into the system. If for any reason we are unable to get this reconciled by Wednesday, we will provide a mechanism to do this manually. 

Please make sure to tell teams they DO NOT need to pay again for any transaction that occurred between 3/17-3/23. We have that money; they do not need to pay again.

We greatly appreciate your patience and apologize for the inconvenience this has caused.
 

Good evening,  

An update regarding current usssa.com, DC and DC2 technical issues —  

The Tech Team has continued to work through last night and today on data retrieval and system load times.  

Please note: We have temporarily disabled credit card payment processing.  

Reminder: Because of the outages we are still facing within DC and DC2, if you are not actively running an event this weekend, it is recommended to perform as little operations as possible inside the system through the weekend, to avoid any additional data loss.
The Tech Team will continue to monitor all systems throughout the weekend. 

We will provide another update on Monday. We appreciate your continued patience. 

Good evening, 

We’re providing another update regarding the technical difficulties we’re currently facing with usssa.com, DC and DC2. The Tech Team is still actively working to troubleshoot all issues at this time. Our main priority this afternoon was ensuring all directors running events this weekend were taken care of and could operate appropriately.

At this time, you may have noticed that the data has reverted to last Friday, March 17th. While the information (roster moves, team registrations, etc.) between then and this morning is unavailable to you at this time, we are actively working on its retrieval to your view as the director.  

Because of the outages we are still facing within DC and DC2, if you are not actively running an event this weekend, it is recommended to perform as little operations as possible inside the system through the weekend, to avoid any additional data loss. 

Again, we thank you for being patient as we urgently work to resolve all issues. We greatly apologize for the inconvenience this is causing. We will send another update no later than Monday.

Good Afternoon, 

As you all are aware we are experiencing technical difficulties with usssa.com, DC and DC2. The National Office and Tech Team have been working around the clock for the last 24 hours and are utilizing all resources to troubleshoot and identify root causes in order to get these issues resolved immediately. There is not a higher priority than solutioning this.  

We will share more information as soon as we have an update. Thank you for being patient as we work to resolve all issues. We greatly apologize for the inconvenience this is causing

Here are some tips and brief tutorials for assisting Team Managers and Parents in your program to complete their Guardian process, and allowing them to complete the required Waiver.

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How do you get their login and password for the guardian?

• Go to dc2.usssa.com, select team mgmt and do a person search
• You can search the player by their name but will need to make sure you have the player’s DOB or you can search the player by their player ID number.
• If they already have a guardian account set up, you can copy the number beside their email and will need to go back and search that number as the player ID number to get their login information.
• There is a send button to send the login or if their email address has changed you can copy and send to them. It is best to do the send login if they have access to the email so that you can make sure you are not giving someone else their login. For example if the Mom and Dad are divorced and the Mom emails and says she can’t find the waiver to sign but there is a guardian account set up for the player you don’t want to send the Mom the login so therefore you would say “The guardian account is set up under the Father and the login information has been sent to him.”

What are the steps to take if someone does not have access to their old email?

• Dc2.usssa.com, select team mgmt and do a person search
• If they already have a guardian account set up, you can copy the number beside their email to get their login. They can use the login and update their email once they login.
• If they do not have a guardian account, edit the player and update the email address to send the guardian invite.

What do we do if they have access to their email but are not getting the invite?

• If they are not getting the guardian invite after trying twice the best thing to do is to get them to provide you with a new address, sometimes the system doesn’t recognize certain emails.

What do we do if they have access to their guardian account but the team is not showing up for them to approve?

• Most of the time in this case that means the player is not added to the roster, check their history and make sure that the player has been added to the team.
• Another issue is that the player has several accounts and multiple guardian accounts, if this is the case then the player’s profiles need to be combined into one. You will need to email support to have them combined and then they should be able to see all the history and sign the waiver.

How and when do you remove a guardian and start over?

• If the player is linked to a coaches email address, you would need to unlink the guardian account and update the email address.
• When you search the player there is a link to unlink the guardian connected, you would then select edit and put the correct email address. Once you have done that you will need to hit the link that sends the guardian invite to the correct email address.

The player is picking up with a team this weekend do I need to sign a NEW waiver?

• No there is not another waiver to sign if they are playing with a different team. The only thing that they need to do is login to their guardian account and accept the team but they do not have to sign an additional waiver.

What are the issues that we can not fix and who do we send them to?

• We do not have access to combine a player if the player has several profiles with different guardian accounts. If this is the case you have to email Angie with the National Office.
• If you are not seeing the player or the guardian account for any reasons the best thing to do is email helpdesk@usssa.com with the National Office to help you. When emailing her for any reason ALWAYS HAVE THE PLAYER’S NAME AND DOB OR THE PLAYER ID NUMBER BEFORE EMAILING HER. SHE CANNOT FIX PROBLEMS WITHOUT THIS INFORMATION AND IT SAVES HER TIME IF YOU ALREADY HAVE THIS
  INFORMATION.

What if the guardian has two players but only one of them is showing up?

• If Player 1 is on the Guardian account, but Player 2 is not, you can search for Player 2 and Add the Existing Guardian (with ID number) to Player 2.  Or you can Replace Current Guardian (with ID number) to get both players onto the same account. This is done on the Player/Guardian Search Tool.

How do I check if a team has all the players on their roster?

• You can Impersonate Team Manager to access the Manage My Players section of the team.  Here you will see two tabs, one for Approved Players and one for Pending Players.  Approved players have a waiver signed, Pending Players do not.
• You can also view their online roster by searching for the team on USSSA.com and going to roster history.  Pending Players (with no waiver signed) will not show up online.

Using Safari and Work Computers:

• Try not to use Safari. Sometimes the approve button will not load on your screen as a guardian.
• Avoid work computers or other computers with enhanced security. Sometimes they do not allow the site to function properly.

Thanks to Frank Griffin and his State Office Staff for compiling this information.