I’m trying to create my guardian account, why does it say my child has been claimed?

This means that a guardian account has already been set up for your child.  Once you have created your guardian account, the links in the email will no long work.  Go to and click on the Guardians button to login.  You’ll be prompted to approve your child’s roster entry upon logging in.  Your guardian account only has to be set up one time.  You’ll be able to use the same  guardian account for every season to come.  If you are still having trouble, please contact your team manager.

Did you forget your password? There’s a Forgot Password button on the login page.